Terms of use

ARTICLE 1 - PRICES

1.1 - The prices of our products are indicated in euros all taxes included excluding participation in processing and shipping costs. (see shipping / deadlines and costs).

1.2 - All orders regardless of their origin are payable in euros.

1.3 - Multitanks reserves the right to modify its prices at any time but the products will be invoiced on the basis of the rates in force at the time of registration of the orders.

1.4 - The products remain the property of Multitanks.com until full receipt of the price by Multitanks.com

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ARTICLE 2 - ORDER

On the Internet: www.multitanks.com .

You can also order by:

By phone at 04 77 76 00 29 from the metropolitan France. Monday to Friday from 8am to 4.30pm. At 33.4.77.76.00.29 from the DOM TOM and abroad from Monday to Friday from 8am to 4.30pm. The contractual information is presented in French and will be the subject of a confirmation containing this contractual information at the latest at the time of delivery. Multitanks.com reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.

ARTICLE 3 - VALIDATION

You declare that you have read and accepted these general conditions of sale before placing your order. The validation of your order therefore implies acceptance of these General Terms and Conditions of Sale.
Unless proven otherwise, the data recorded by Multitanks.com constitutes proof of all transactions made by Multitanks.com and its customers.

ARTICLE 4 - AVAILABILITY

Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks. Our product offers are offered within the limits of available stocks. For products not stored in our warehouses, our offers are valid subject to availability from our suppliers.
In this context, information on the availability of products is provided to you at the time of placing your order. As this information comes directly from our suppliers, errors or changes may exceptionally exist. In the event of unavailability of product after placing your order, we will inform you by email or mail upon receipt of the information received by the suppliers. Your order will be automatically cancelled and you will be immediately refunded if your bank account has been debited.
For payment by check, in case of unavailability of all or part of the order, the refund will be made at the choice of Multitanks by credit to the customer's bank account or by check no later than thirty days from the payment of the sums paid by the customer.

ARTICLE 5 - DELIVERY

5.1 General
Products purchased on multitanks.com are delivered in metropolitan France and Europe. The products are delivered to the delivery address you indicated during the ordering process. When you order several products at the same time and they have different shipping times, the order shipping time is based on the longer time. However, Multitanks.com reserves the right to split shipments. Participation in processing and shipping costs will only be charged for one shipment.Multitanks.com cannot be held responsible for the consequences due to a delay in delivery.

In case of late delivery, the product having been shipped, you can also cancel your order and request a refund of the product, the return will be at your expense. In this case, if you have received the product after your cancellation, we will refund the product, upon receipt of it, complete and in its original condition, by us.
In case of payment by credit card, the times indicated are average times and correspond to the shipping times, to which are added the delivery times for products to metropolitan France and Europe

In case of payment by check, the order will only be processed upon receipt of the check. Consequently, the deadlines applicable in this case are those on the day of receipt of the check and may therefore be modified compared to those mentioned on the day of placing the order.

5.2 - Delivery problems
You must notify the carrier and Multitanks of any reservations about the delivered product (for example: damaged package, already opened ...) within 3 days of receipt of the product. Then, depending on the cases defined in article 5.3 below, you can benefit from the exchange and refund conditions provided for in this article.

5.3 - Product conformity
We undertake to refund or exchange products that appear to be defective or do not correspond to your order. In this case, we thank you for providing detailed written information and returning the product(s) to us. Multitanks.com will proceed, at your option, to the exchange or refund of the product (s). The request must be made within seven working days of delivery. Any claim made after this period will not be accepted. The products must be returned to us in the condition in which you received them with all the elements delivered (accessories, packaging, instructions ...).

The shipping costs are not refunded, the return costs will be at your expense.
In any case, you benefit from the provisions of the legal guarantee, in particular those relating to the guarantee against hidden defects.

ARTICLE 6 - PAYMENT

The payment of your purchases is made:
- or by credit card: Visa, MasterCard.
- or by bank cheque.
- either by PayPal (cash or 4X free of charge)
- or by bank transfer

In case of payment by bank check, it must be issued by a bank domiciled in metropolitan France. 
The cashing of the check is made upon receipt of the check. The check should be sent to Multitanks International, Payment Service, 11 rue des roseaux verts, ZAC des granges est, 42600 Montbrison.

ARTICLE 7 - Right of withdrawal

You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last good.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (for example, letter sent by post, fax or e-mail) by post to the address SARL Multitanks International 11 rue des roseaux verts 42600 Montbrison - FRANCE. by phone at +33 4 77 76 00 29 or by email at info@multitanks.com

You can use the model withdrawal form but it is not mandatory. In order for the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period. You must return or return the property to SARL Multitanks International 11 rue des roseaux verts 42600 Montbrison - FRANCE, without undue delay and, in any event, no later than fourteen days after you have communicated to us your decision to withdraw from this contract. This period is deemed to have been met if you return the goods before the expiry of the fourteen-day period. You will have to bear the direct costs of returning the property.

In the event of your withdrawal from this contract, we will refund all payments received without delivery costs without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will process the refund using the same payment method you used for the original transaction, unless you expressly agree otherwise; In any case, this refund will not incur any costs for you. We may withhold reimbursement until we have received the goods or until you have provided proof of dispatch of the goods, whichever is earlier.

Exception to the right of withdrawal
- contracts for the supply of goods likely to deteriorate or expire rapidly;
- contracts for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
- contracts for the supply of goods which, after having been delivered, and by their nature, are inseparably mixed with other articles

ARTICLE 8: SECURITY

Our site is subject to a security system: we have adopted the SSL encryption process but we have also strengthened all scrambling and encryption processes to protect as effectively as possible all sensitive data related to means of payment.

ARTICLE 9 - CUSTOMER SERVICE

For any information or question, our Customer Service is at your disposal:
Phone: 04 77 76 00 29
address: Multitanks International, 11 rue des roseaux verts, ZAC des granges est 42600 Montbrison.

ARTICLE 10 - LIABILITY

The products offered comply with the French legislation in force and the standards applicable in France. The responsibility of Multitanks.com can not be engaged in case of non-compliance with the legislation of the country where the product is delivered (for example in case of prohibition of a product ...). It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you plan to order.
The photos are provided for illustrative purposes. We invite you to refer to the description of each product to know its precise characteristics; And in case of doubt or if you want additional information do not hesitate to contact us (04 77 76 00 29).
Multitanks.com is only responsible for the content of the pages it publishes.
In the event of a manifest error between the characteristics of the product and its representation and/or the conditions of sale, Multitanks.com cannot be held liable.
Of course, for any questions about the products, you can contact our Customer Service tel: 04 77 76 00 29.
In the event of professional purchases, Multitanks.com will not incur any liability for any indirect damage as a result of the present, operating loss, loss of profit, loss of opportunity, damage or expenses, which may occur as a result of the purchase of the products.

ARTICLE 11 - WARRANTY

Products purchased on Multitanks.com give right to the warranty indicated on the product sheet presented on the site. In order to know the steps to follow concerning the after-sales service for any problem on a product you can contact the Customer Service at the following telephone number: 04 77 76 00 29. To be able to benefit from the product warranty, it is imperative to keep the purchase invoice of the product.

Contractual guarantees do not cover:
- abnormal or improper use of the products. In this regard, we invite you to carefully consult the instructions for use supplied with the products,
- defects and their consequences related to use not in accordance with the use for which the product is intended (professional use, collective ...),
- defects and their consequences related to any external cause.

However, in any case you benefit from the provisions of the legal guarantee in particular those relating to the guarantee against hidden defects.

- Special clause for Duracool / Deepcool products

Deepcool / Duracool products are guaranteed not to damage refrigeration systems or other equipment if they are used and installed according to the recommendations of the manufacturer Deepfreeze Refrigerants  indicated on cans and bottles.

Multitanks guarantee that Duracool / Deepcool products can be used as a substitute for equivalent freons, namely:

-12a to replace R12 or R134a

-22a to replace R22

-the 502a to replace the R502

Any other framework of use of Deepcool/ Duracool products would void the Multitanks warranty and the manufacturer's warranty.

If damage should be caused to refrigeration installations or equipment following a charge of one of these gases (respecting the manufacturer's instructions noted on the cylinders and cans), and noted and verified by experts mandated by Multitanks and Deepfreeze, Multitanks then undertakes to reimburse or replace the damaged equipment

ARTICLE 13 - APPLICABLE LAW - DISPUTES

This contract is subject to French law. The language of this contract is the French language. In case of dispute with professionals and / or traders, the courts of Montbrison (France) will be competent. In case of dispute, the French courts will have sole jurisdiction.

ARTICLE 14 - PERSONAL INFORMATION

The information and data concerning you are necessary for the management of your order and our commercial relations. In accordance with the Data Protection Act of 6 January 1978, you have the right to access and rectify your personal data. Simply write to us online at Customer Service or by mail to Multitanks International, 11 rue des roseaux verts 42600 Montbrison, indicating your name, first name, e-mail address and if possible your customer reference.

Head office: 11 rue des roseaux verts, ZAC des granges est 42600 Montbrison

RCS Montbrison B438129777